01 · AI Front Desk
The phone, answered. Forever.
Two rings, any hour, every caller. MedPilot books, reschedules, verifies, and answers — and hands real urgency to a human with full context attached.
- "Do you take new patients?" · booked intake Thu 9:00
- Refill request · routed to clinical inbox
- Chest pain mentioned · escalated to staff, instantly
- No-show risk flagged · confirmation requested
- Directions + parking question · answered, 40 sec
Division of labor
It handles the routine. You keep the judgment.
Handled autonomously
The 94%
New-patient intake and booking · reschedules and cancellations · appointment reminders and no-show follow-up · insurance and benefits questions · hours, directions, prep instructions · refill requests routed to the right inbox · after-hours reception.
Escalated with context
The 6%
Clinical urgency and red-flag symptoms · distressed callers · anything matching escalation rules you define. The handoff includes a live transcript and a one-line summary, so your team answers already knowing the story.
Fit
Works with the phones and calendar you already have
No new phone system. We connect to your existing number, calendar, and EHR — and it behaves like a well-trained employee from day one.
Your number stays
We sit behind your existing line. Patients notice faster pickup, not a new system.
Your schedule, live
Bookings land directly on your calendar and EHR schedule, with your rules for visit types and buffers.
Your voice
Greeting, tone, and policies are configured to your practice. Callers get your front desk, not a bot script.
Questions
What practices ask us
What if a patient insists on speaking to a person?
They get one. “Talk to a human” is always a valid request — the AI transfers immediately during office hours, or takes a detailed message with a promised callback window after hours. Nobody gets trapped in a loop.
How does it know what's urgent?
We configure escalation rules with you during onboarding — red-flag symptoms, specific caller types, anything you designate. When a rule fires, the call is handed to your team in real time with the transcript attached.
Does it book directly into my EHR?
Yes. We integrate with your scheduling system so bookings, reschedules, and cancellations are reflected immediately — no sync delays, no double-bookings.
Do I need to change phone providers?
No. We forward or port behind your existing number. Setup is typically done in days, and you can route calls back at any time.
Let it answer your next hundred calls
Book a consultation and we'll run the numbers on what your missed calls currently cost — then show you the front desk that never steps away.